The Cheesecake Factory Reviews and Complaints

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The Cheesecake Factory Reviews

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  • The Cheesecake Factory-Busy but Good Visit

    I recently visited your Cheesecake Factory at Mayfair in Wauwatosa WI. It was a very busy evening. But we were seated in an appropriate time frame. Our waitress was very knowledgable and friendly. Our entrée was prepared in good time and was as great as it has always been in the past. We ordered our cheesecake to go. That's what took a long time. They seemed to be short handed by the desserts. Because I noticed that there were several people waiting to pick up cheesecake when we left. I will go again...the food and cheesecake are both worth waiting for! More...
    (Restaurants, Fast Food, Coffee)
    GMC1's Picture   GMC1    0 Comments   Comments
  • Unhappy

    Orlando at Milenium Mall Sat 1/21/2012 55 minute problem service good, attentive, accurate. party of 5. 2 seperate checks. no problem Problem My entre, Spicey Cashew Chicken was not good by the time I got it. It had obviously been sitting under the warming lights for some time. It was not hot. The rice was a solid mass requiring breaking up with a fork..The sauce had all been absorbed by the rice and so the dish was very dry. I can imagine that it would have been really good had it been served timely...the flavor was great. I was disappointed since I have eaten at other... More...
    (Restaurants, Fast Food, Coffee)
    pacupat's Picture   pacupat    0 Comments   Comments
  • gift card

    Had dinner on Saturday and it was most enjoyable. The appetizer (corn cakes) was delicious and our entree was as usual the best. We have been there (Willow Grove Mall) several times and will go back. The problem is that when trying to get the $10 gift card there was no place to put the survey code -- 8125-70061-02012. Please let me know how to retrieve that. We love the place. Thanks. Phil Houser More...
    ybnormal's Picture   ybnormal    0 Comments   Comments
  • Complaint

    6/8/11 Had both lunch and dinner today. Listed on the bill is request to give feeback and receive a $10.00 gift card. Well went to site and found no place to enter feedback. Survey code 9014-80061-05061. So where is my Gift Card? Why bother wasting anyone time to go on line and still find no place to enter feedback....Like your rest. but other than that, the rest is just a waste. More...
    (Home Improvement)
    Ranger1's Picture   Ranger1    1 Comments   Comments
  • $10 Gift Card

    had very good cheesecake this afternoon in Willow Grove Mall outside Phila, PA. We received a survey on our receipt (#8115-90061-22031), but the web site to which I was sent is not a good site. I then went to your feedback site, and there is no place for us to enter our survey data. We will be out of town for several days, and not have access to a computer until this weekend. Would appreciate advice on how to complete the survey and get our gift card. thanks - G R Steele More...
    (Restaurants, Fast Food, Coffee)
    GeraldSteele's Picture   GeraldSteele    0 Comments   Comments
  • $10 Gift Card

    My family and I went to The Cheesecake Factory Saturday early evening for dinner and, of course, dessert. Everything was fabulous, even the waiter. Anyway, at the the of the meal we received our bill...everything good so far. The our waiter advised us about going on-line to complete a survey and get a $10 gift card. All still good. except when I went on-line to complete the survey I got a whole list of recipes for cheesecake. I still can't find out where the hell I'm supposed to go for the $10 gift card which is why I'm doing this instead. Food and dessert is fantastic but... More...
    (Restaurants, Fast Food, Coffee)
    Mommy444's Picture   Mommy444    1 Comments   Comments
  • Frequent Customer - good experience

    A friend and I frequently eat at the Cheesecake Factory at the Galleria in St. Louis. When we visited on Sat. 2/19/11, I received an invitation to provide feedback and receive a $10 gift card. I have been to your web site, but see no place to enter my survey code ( 7017-90081-15020). Our experience was excellent, as usual. Our server was Zachary A. He did a great job. Service was quick and the food was just as we anticipated. Thank you for a good dining experience. Now, where do I go to participate in the survey? Laura H. Schmink More...
    (Restaurants, Fast Food, Coffee)
    lauraschmink's Picture   lauraschmink    0 Comments   Comments
  • Music

    We eat at the Cheesecake Factory in Corte Madera, Ca. several times a month and thoroughly enjoy the food. However!!!! We have a constant complaint about the music, if you can call it that. Almost all you can ever hear is a low bass background percussion beat. Because of the normal noise of the guests you can hardly hear any of the music at all, just the beat, beat beat. It's anapestic and very nerve racking. Music seems to be totally unnecessary to the dining experience anyway. Keith and Kay More...
    (Entertainment, Movies, Events)
    Keith2's Picture   Keith2    0 Comments   Comments

    My husband and I love the Cheesecake Factory, it is one of our favorite places to dine! In fact, I bought him a gift card for Christmas ... a gift that both of us will enjoy. Ashley at the Pasadena CA restaurant told me to go online and provide feedback to receive a $10 gift card but there is no survey to respond to or a place to enter my survey code 8000-80121-11021 and the survey must be completed within 3 days of my visit, which would be today. How do I collect my $10 gift card? More...
    (Restaurants, Fast Food, Coffee)
    spike's Picture   spike    0 Comments   Comments
  • unhappy

    My husband and I went to the Cheesecake Facory . at the Palisades Mall, West Nyack,NY on 11/28/10. Had a great meal and the best waitress, Sumita B. Were were asked to fill out a survey and we would receive a $10.00 gift card. Needless to say no matter what site I went to there was no survey or a place to enter the survey code 2003-80111-26014. If you want feedback from your customers correct this error. I did not want the restaurant or our waitress to not be give the credit they deserve which is why I am writing this. I think it would be the right thing to d if you send my e the... More...
    nana5's Picture   nana5    0 Comments   Comments
  • Awesome visit

    We visited the Roseville Galleria store this weekend and had one of the best dining experiences! Kerry, the General Manager, stopped by to say hello, as well as our two favorite bartenders and servers. Yes, we are at you restaurant at least every other week, but more frequently now, since the major fire. Micheal T. was our server and he is an asset to you company. I am a restaurant manager an if I could clone him, I definitely would...He is the most genuinely friendly guy and truely cares about his customers. Fantastic visit and we will be back again and again. We rave to friends about... More...
    (Restaurants, Fast Food, Coffee)
    mauibeachboy's Picture   mauibeachboy    0 Comments   Comments

The Cheesecake Factory Reviews By Product

The Cheesecake Factory Comments

Pattyyaya says: (4 years ago)
Ordered two red velvet cheesecakes for Christmas, as I do every year at the Cheesecake Factory in Greenwood, IN. Line went fast & waitress was courteous & efficient. Survey Code is 9146-60111-13024. Please send eGift Card. Thanks!

sparkey1 says: (8 years ago)
My girlfriend and I had a great lunch. We always split one of your delicious salads. Our waitress was so friendly and gave us great service.

4321 says: (8 years ago)
cant find survey 4015-00051-23021 address 2632 n. Bonnyview Rd. Redding Ca. 96001 I had a WOW experience food,service,atmosphere.

4bchng4x405 says: (8 years ago)
Trying to do this survey. My code is 2008-20121-18010

skipwbr says: (9 years ago)
The dinner was excellent and the grand baby went wild over the Fresh Strawberry Cheesecake. She had a time of her life at the restaurant. We ended up ordering and extra piece of cheesecake to take home for her!!!! Will be back soon!!!!!

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