The Cheesecake Factory Consumer Complaints All Reviews

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The Cheesecake Factory Reviews

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  • Unhappy

    Orlando at Milenium Mall Sat 1/21/2012 55 minute problem service good, attentive, accurate. party of 5. 2 seperate checks. no problem Problem My entre, Spicey Cashew Chicken was not good by the time I got it. It had obviously been sitting under the warming lights for some time. It was not hot. The rice was a solid mass requiring breaking up with a fork..The sauce had all been absorbed by the rice and so the dish was very dry. I can imagine that it would have been really good had it been served timely...the flavor was great. I was disappointed since I have eaten at other... More...
    (Restaurants, Fast Food, Coffee)
    pacupat's Picture   pacupat    0 Comments   Comments
  • Complaint

    6/8/11 Had both lunch and dinner today. Listed on the bill is request to give feeback and receive a $10.00 gift card. Well went to site and found no place to enter feedback. Survey code 9014-80061-05061. So where is my Gift Card? Why bother wasting anyone time to go on line and still find no place to enter feedback....Like your rest. but other than that, the rest is just a waste. More...
    (Home Improvement)
    Ranger1's Picture   Ranger1    1 Comments   Comments
  • unhappy

    My husband and I went to the Cheesecake Facory . at the Palisades Mall, West Nyack,NY on 11/28/10. Had a great meal and the best waitress, Sumita B. Were were asked to fill out a survey and we would receive a $10.00 gift card. Needless to say no matter what site I went to there was no survey or a place to enter the survey code 2003-80111-26014. If you want feedback from your customers correct this error. I did not want the restaurant or our waitress to not be give the credit they deserve which is why I am writing this. I think it would be the right thing to d if you send my e the... More...
    nana5's Picture   nana5    0 Comments   Comments

    Four of us went to the Cheesecake Factory on Northwest Drive in Dallas on Tuesday, Oct. 26th for our 21st anniversary. I must eat a low fiber diet but did not think it would be a problem since I love their soups. I could not find anything on the menu but a bowl of pasta...of course, this was the night that the only soup served was mushroom (which makes me sick). What a dissappointing dinner. We did not even have dessert....I was in no mood. They did not even have a baked potato and their mashed potatoes have peelings. It is a great place for young people with no eating problems but... More...
    (Restaurants, Fast Food, Coffee)

    July 11,2010 This it the first time we went to cheesecake factory in Edison N.J and had a problem. We go there abiut 4pm they sat us right down no wait at all. Waitress came about 10 min after being seated we gave our order the Salmon Special with mashed pototoes which is real good that is what we order everytime we go there which is once a week. She came back 15min later to double check our order which we thought was strange the we waited another 15 to get our food which was WRONG we got PASTA instead of Pototoes.Wasnt please today. More...
    (Restaurants, Fast Food, Coffee)
    kathy7786's Picture   kathy7786    0 Comments   Comments
  • Received Bad Food

    I order a dinner from the Cheesecake Factory threw Dinning In Services. I ordered the meatloaf dinner asked that the corn be replaced with green beans. That didn't happen even though it was maked by the Cheesecake Factory ticket, but worse of all the meatloaf was burn. It was dry and black inside and out. I've just come home from the hospital and was looking forward to that dinner. I've used Dinning In before and never had a bab meal. This is the first time I order from the Cheesecake Factory. More...
    (Restaurants, Fast Food, Coffee)
    dorrian07's Picture   dorrian07    0 Comments   Comments


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